Technological advancements and the demand for faster services are continuously pushing the banking sector to innovate. As the largest bank in the country, Raiffeisen Bank is introducing innovations through the most advanced technologies, including artificial intelligence, to improve both work processes and the banking experience for its clients.

Innovation and digitalization were at the center of Innovation Day, an event organized by the bank to highlight its digital achievements and efforts to further strengthen the culture of innovation within the institution.

In her speech, CEO Anita Kovacic stated that the bank has created opportunities for colleagues to share ideas and actively contribute to the bank’s digital development.

“Innovation is at the core of our strategy, and over recent years we have launched new digital products and organized various initiatives that bring this vision to life. We are proud to have built a work environment that strongly encourages our colleagues to shape the future of our bank,” she said in her opening remarks at the event.

She also highlighted some of the bank’s recent innovations, including RAIA, a virtual assistant powered by artificial intelligence, digital signatures, Apple Pay for Raiffeisen cards, and several new features integrated into the bank’s mobile application.

A key part of the event was the announcement of the winners of the bank’s internal innovation program, Fridays for Innovation.

The 10-week program enabled teams of colleagues to develop creative solutions to improve work processes and add value for clients. In total, nine teams presented their ideas across different areas.

The event also included a discussion panel on the importance of innovation in the banking sector, with participants from Raiffeisen Bank International (RBI) in Vienna sharing experiences and best practices from the Raiffeisen Group.