Citizens expressed their displeasure about the bills of the last month\nof 2023. According to them, the same bills did not arrive in a fair way, since,\nas they say, they did not consume electricity for the amount billed.<\/p>\n\n\n\n
For this issue, the Assembly of Kosovo, today (Thursday) will hold an\nextraordinary session on the price of electricity, at the request of the\nopposition parties, which demand the reduction of the price of energy and the\nremoval of block tariffs.<\/p>\n\n\n\n
Citizen Xhevrie Saliuka expresses her frustration with the high amount\nof the electricity bill for December. She announces a complaint to KESCO\nbecause, as she says, she did not consume as much electricity as was billed.\nAccording to her, the additional 100 euros allocated by the Government\n“are the same that should pay the bills”.<\/p>\n\n\n\n
Another citizen, Ladi Murraj, also complains that electricity prices\nduring the month of December were high. While he was waiting at KESCO, he says\nthat his wife came in to pay and to ask for clarification, as according to him,\nthe price is high.<\/p>\n\n\n\n
Nexhat Xharra also complains about high prices, according to whom the\ncurrent for the month of December was twice as high as November last year.<\/p>\n\n\n\n
Meanwhile, the Energy Regulator Office (ERO) in a written response to\nKosovaPress, announced that the number of complaints for December last year’s\nbills is a total of 57.<\/p>\n\n\n\n
They have also clarified what the procedures and complaints are. In the\nannouncement of ERO, it is stated that consumers should get the answer from\nKESCO and then go to ERO.<\/p>\n\n\n\n
“The number of complaints received for the invoices of December 2023 is 57. In\naccordance with the procedure for resolving complaints in the Energy Sector,\nall consumers who have complaints regarding the services provided by the\nsupplier or system operators, initially must submit these complaints to the supplier\nbefore seeking review by the Regulator. Every supplier or system operator is\nobliged to respond to all consumer complaints in an efficient and fair\nmanner”, says the response from ERO.<\/p>\n\n\n\n
The same ones add that they will review every complaint received in\naccordance with the provisions foreseen in the procedure for the issue of\ncomplaints in the energy sector.<\/p>\n\n\n\n
“After receiving the answer from the supplier, consumers can\nsubmit a complaint to the Department for Consumer Protection of the Regulator.\nERO will review any complaint received in accordance with the provisions\nprovided in the procedure for resolving complaints in the energy sector. Prices\napplied are those that have been decided by the Board of ERO”, says the\nwritten response from ERO.<\/p>\n\n\n\n
Regarding this issue, KosovaPress has also sent questions to\nKESCO, but until the publication of this article, they have not returned an\nanswer.<\/p>\n","protected":false},"excerpt":{"rendered":"
It is learned that there is a large number of complaints from citizens to KESCO about high electricity bills, although KESCO has not responded to KosovaPress regarding the number of complaints and their nature. Meanwhile, the Office of the Energy Regulator received 57 complaints for the month of December last year. Citizens expressed their displeasure […]<\/p>\n","protected":false},"author":9,"featured_media":65837,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[301,306,296,300],"tags":[4041],"_links":{"self":[{"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/posts\/65836"}],"collection":[{"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/comments?post=65836"}],"version-history":[{"count":2,"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/posts\/65836\/revisions"}],"predecessor-version":[{"id":65839,"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/posts\/65836\/revisions\/65839"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/media\/65837"}],"wp:attachment":[{"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/media?parent=65836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/categories?post=65836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kosovapress.com\/eng\/admin\/wp-json\/wp\/v2\/tags?post=65836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}